Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy outlines the data collection, usage, and protection practices of NovaTrade, a cryptocurrency exchange platform. By using our services, you agree to the collection and use of information in accordance with this policy.

Data Collection

NovaTrade collects personal information that you provide directly to us, such as when you create an account, complete a transaction, or contact customer support. This information may include your name, email address, phone number, and payment details.

Cookies

Our website uses cookies to enhance user experience. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but this may affect the functionality of our services.

Third-Party Services

We may employ third-party companies to facilitate our services, provide services on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

NovaTrade retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

User Rights (GDPR/CCPA)

Under the GDPR and CCPA, you have rights regarding your personal data, including the right to access, correct, delete, and object to the processing of your data. To exercise these rights, please contact our Data Protection Officer at dpo@novatrade.com.

Security Measures

We implement a variety of security measures to protect the safety of your personal information. These include encryption, firewalls, and secure server facilities. However, no method of transmission over the internet or electronic storage is 100% secure.

KYC/AML Data Handling

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we collect additional information such as government-issued identification and proof of address. This information is securely stored and used solely for compliance purposes.

Changes to This Privacy Policy

NovaTrade may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.